Last updated: 14 September 2026
This policy explains how we prepare, ship, and deliver your order, and what to do if something goes wrong along the way.
We do not charge shipping fees at checkout. The price you see is the total you pay.
AirVex is a direct-to-consumer brand. We work with an international fulfilment partner who picks, packs, and dispatches orders on our behalf. Most orders ship from our fulfilment centre in mainland China and travel by tracked airmail or express courier to your delivery address.
We disclose this so you know exactly where your parcel is coming from and can plan around the delivery times below. Regardless of where the parcel physically ships from, AirVex is the seller of record for your order and your point of contact for anything you need.
We process and prepare orders for dispatch within 1–2 business days of purchase, excluding weekends and public holidays. Many orders leave our fulfilment centre the same or next business day.
If a delay ever affects your order, we let you know by email.
We currently ship to the United Kingdom only. If your delivery address is outside the UK, checkout will not let you complete the order.
Once your order ships, you receive a tracking number by email.
United Kingdom: 6–8 business days from dispatch.
Total time from order to your doorstep is typically 7–10 business days (1–2 days processing plus 6–8 days delivery).
Delivery times are estimates. In rare cases, factors outside our control, such as customs inspections, extreme weather, carrier disruptions, or public holidays, may extend transit times. If your order has not arrived within the expected window, contact us at airvex.shop@gmail.com and we investigate.
Your tracking number is emailed the moment your order leaves our fulfilment centre. Please check the tracking link first for the latest status. It updates faster than we can.
If tracking has not updated for more than 5 business days, contact us and we chase the carrier on your behalf.
UK VAT is included in the price shown at checkout. There are no separate customs charges or handling fees for UK deliveries. The price you pay is the total price.
If tracking shows your order as delivered but you have not received it:
Claims for lost or missing parcels must be reported within 7 days of the "delivered" tracking status. After this window, carriers generally refuse to investigate.
If your parcel arrives damaged, please report it within 14 days of delivery with a photo of the packaging and the product. Our Return Policy covers how we handle damaged items. In short, we replace or refund at no cost to you.
We dispatch orders quickly. We can only guarantee an address change if you contact us within 12 hours of placing your order.
After that, your order may already be with our carrier and we may not be able to redirect it. To request an address change, email airvex.shop@gmail.com with your order number and the new delivery address.
For any shipping question, email airvex.shop@gmail.com with your order number. We reply within 1–2 business days.