Terms of service

Terms of Service (United Kingdom)

Last updated: 12.12.2025

Welcome to the AirVex™ online store. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Introduction

These Terms of Service (“Terms”, “Agreement”) govern your use of the AirVex™ website and any purchases you make from us. By using our services, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

2. Our Store

We sell consumer goods and provide product information through the AirVex™ website. We reserve the right to modify or discontinue our services at any time without notice.

3. Use of the Website

You agree not to use our website for any unlawful purpose or in any way that may harm the site, our business, or other users. We may refuse service to anyone for any reason at any time.

4. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all actions taken under your account.

5. Product Information

We make every effort to display product descriptions, images, and details as accurately as possible. However, we do not guarantee that all information is error-free, complete, or current.

6. Pricing & Payments

All prices are listed in GBP (British Pounds) unless stated otherwise.
We reserve the right to change prices at any time.

By placing an order, you confirm that:

  • you are authorised to use the payment method provided

  • the information you submit is true and accurate

Your payment may be subject to verification and approval before we fulfil the order.

7. Orders & Availability

We reserve the right to refuse or cancel any order, including due to:

  • incorrect billing information

  • suspicion of fraud

  • product unavailability

If your order is cancelled after payment, we will issue a full refund.

8. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.
Delivery times are estimates only and may vary due to customs, courier delays, or factors outside our control.

9. Returns & Refunds

Returns are accepted in accordance with our Return Policy.

To qualify for a return:

  • the product must be undamaged

  • returned in original packaging

  • within 30 days of purchase

Refunds are issued to the original payment method after inspection.

10. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 48 hours of delivery.
We may require photo or video evidence to process your claim.

11. Accuracy of Billing Information

You agree to provide complete and accurate billing and shipping information.
We are not responsible for orders shipped to an incorrect address provided by the customer.

12. Optional Tools & Third-Party Services

We may offer access to third-party tools or services that we do not control. We are not responsible for any issues arising from your use of such third-party services.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

14. User Comments & Feedback

If you send us comments, suggestions, ideas, or feedback, you agree that we may use them freely without compensation.

15. Prohibited Conduct

You agree not to engage in:

  • fraudulent or unlawful activities

  • harassment, abuse, or discrimination

  • uploading viruses or malicious code

  • interfering with website functionality

We reserve the right to terminate your access for violating these rules.

16. Intellectual Property

All content on the website — including images, text, logos, graphics, and designs — is our property or is licensed to us. You may not reproduce or distribute it without permission.

17. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • indirect, incidental, or consequential damages

  • loss of profits or data

  • delays or delivery issues caused by third parties

Your use of the website is at your own risk.

18. Indemnification

You agree to indemnify and hold us harmless from any claims or damages arising from your use of the website, your breach of these Terms, or your violation of any law or third-party rights.

19. Changes to Terms

We may update these Terms from time to time. The most current version will always be available on our website. Your continued use of the site after updates means you accept the revised Terms.

20. Governing Law

These Terms and any disputes arising from them shall be governed and interpreted in accordance with the laws of England and Wales.
Both parties agree that the courts of England and Wales shall have exclusive jurisdiction.

21. Contact Information

If you have any questions about these Terms, please contact us at:
📧 airvex.shop@gmail.com