Cancellation policy

Subscription Terms

Last updated: 14 September 2026

If you sign up for a recurring AirVex product, these Subscription Terms apply alongside our Terms of Service and Return Policy. Please read them carefully before subscribing.

Summary Before You Subscribe

Under UK Consumer Contracts Regulations 2013, we must give you clear pre-contract information before you enter into a subscription. Here it is at a glance:

  • What you get: a fresh AirVex Pro shipped to you every 30 days.
  • What you pay: the subscription price shown on the product page at the time you subscribed, plus any applicable taxes.
  • Billing frequency: every 30 days, starting from the day you placed your first order.
  • Minimum term: none. You can cancel at any time.
  • Cancellation deadline for a given shipment: at least 24 hours before your next billing date.
  • How to cancel: in your account, through the direct link below, or by emailing airvex.shop@gmail.com. It takes one click or one email.
  • Cooling-off: 14 days from your first order under UK consumer law (sealed hygiene items become non-returnable once unsealed — see our Return Policy).
  • 60-Day Satisfaction Guarantee: applies to every shipment.

How Your Subscription Works

When you subscribe to AirVex, we send you a fresh AirVex Pro at a regular interval. This is because your device should be replaced periodically to keep it hygienic and working at its best.

Billing and Delivery Cycle

  • You are billed and shipped a replacement AirVex Pro every 30 days.
  • The amount you pay each cycle is the subscription price shown at the time you subscribed, plus any applicable taxes.
  • Your first charge is taken at the time of your initial order. Each subsequent charge is taken automatically on the same date every 30 days, using the payment method you provided at signup.
  • We show the exact price and the next billing date on the order confirmation page and in your subscription portal.

Managing Your Subscription

You can manage your subscription at any time — pause it, skip a shipment, change your delivery address, update your payment method, or cancel — by:

We aim to make cancellation as simple as signing up. You never need to call, wait, or answer retention questions to cancel.

Cancellation

You can cancel at any time. To avoid being charged for your next shipment, please cancel at least 24 hours before your next billing date. Cancellations made less than 24 hours before your next charge take effect from the following cycle.

If we have already dispatched a shipment when you cancel, that shipment is treated as a standard order and is subject to our Return Policy — not to a subscription cancellation refund.

Once you cancel, we send you an email confirming your cancellation and the last charge date.

Renewal Reminders

Before each renewal, we send you an email reminding you:

  • That your next AirVex Pro shipment is coming up
  • The amount that will be charged
  • The date the charge will be taken
  • How to cancel, skip, or delay the shipment if you no longer want it

You can turn these reminders on or off in your subscription portal, but you always receive at least a receipt with the charge and shipment.

Failed Payments

If a scheduled payment fails, we try again automatically over the following days and notify you by email so you can update your payment method. If it continues to fail after several attempts, we pause your subscription. You can update your payment method through the subscription portal at any time to resume.

Refunds Under the 60-Day Guarantee

Our 60-Day Satisfaction Guarantee applies to every subscription shipment. If a shipment does not work for you, contact us at airvex.shop@gmail.com within 60 days of receiving it — see our Return Policy for full details.

Price and Terms Changes

We may change subscription prices or terms from time to time. If we do, we give you at least 14 days' notice by email before the change applies to your subscription, and you always have the chance to cancel before the change takes effect.

Cooling-Off Period

If you are a consumer in the United Kingdom, you have a 14-day cooling-off right when you first subscribe. To exercise it, contact us at airvex.shop@gmail.com within 14 days of receiving your first AirVex Pro.

Sealed goods that are unsuitable for return for health protection or hygiene reasons — such as AirVex Pro once unsealed — are exempt from the statutory cooling-off right. Our 60-Day Satisfaction Guarantee applies voluntarily anyway and gives you a longer, more generous right than the statutory minimum. See our Return Policy for details.

Your Consumer Rights

Nothing in these Subscription Terms affects your statutory rights as a UK consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact

For any subscription question, email airvex.shop@gmail.com with your order number. We reply within 1–2 business days.